DOMESTIC SHIPPING:

We currently use the United States Postal Service (USPS). All of your shipments are tracked and you can expect to receive tracking information via email within 5-7 business days of shipment. Please note, shipping election (first class, priority, etc.) does not start until after our processing time

Once your order has been dispatched, TUFFHRS accepts no responsibility for loss or any damage to your package. If there are any delays or concerns with your package once posted (including the rare case of your package not arriving) TUFFHRS is not liable as we have no control once it is with the postal service. In this instance, please contact your local postal service with the tracking number that was provided when the package was sent (USPS for US customers & Your local postal service for International customers). Unfortunately, we are not able to give any refunds or resend orders in these circumstances.

Typically, Shipping takes 2-4 weeks on average. Your order items may ship separately. Once shipped, orders are generally received within 5 business days. We do not ship on weekends or holidays. While we will do all we can to ensure your order is delivered on time, TUFFHRS cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc. You will only be charged for the items that are shipped to you, along with the applicable shipping and tax charges.

INTERNATIONAL SHIPPING:

All international orders are shipped through UPS Worldwide. Please note, First Class Mail is the cheapest option, but can be slow and cannot be tracked or insured. INTERNATIONAL BUYERS NOTE: Import duties, taxes, and charges required to release your order from customs upon arrival are not included in the item price or shipping cost. These charges are the buyer’s responsibility and will not be refunded or reimbursed by TUFFHRS.